Floor journal
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Floor journal
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Weekly hours ⬇
Mountain
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Summary
Floor
Calls
Agents
Timeline
Notes
The day in words
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Generate
On the floor
Patches through the shift
Numbers
What the floor was doing
Numbers
Monitored calls
Agents
Agent
CPH
Patches
Completes
Coded
Logged
Wrap-up
Worth a look
What happened
Messages
Snapshots
Script
Calls
Logouts
Every state change
Notes for this day
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